The other day I was shocked to discover that the interest rate on my Citibank MasterCard was 17.5%. I called Citibank and asked the customer service representative why I had a worse interest rate than some people who never pay their bills and file bankruptcy (probably a slight exaggeration). His response was that my card … I Don’t Feel Like a Valued Customer

Anna wants me to get a cell phone so that she can keep track of my movements contact me in an emergency. Like a good husband, I agree to this request, but I stipulate that I want a phone that will sync with my Mac. Apple lists quite a few phones on their iSync compatibility … No Phone Home

We’re deep in the throws of releasing a new product. And I’m the guy building the user interface. While that’s fun, our rather over-ambitious schedule — delivering frozen code by 11 November — means I’ve had to crank out massive UI goodness in minimal time. This includes a complete framework for building user interfaces in … Delivering the Screens

I received a request from Super 8 Motels to rate our recent stay with them in Kingston. We had a horrible time and I think I did a reasonably decent job of expressing that. The following is what I wrote in the comment box in the survey: We arrived around 8PM after a long drive. … On a Bed of Bricks